Payment Methods & Security

At OnHoldFile, we prioritize a secure, smooth, and transparent checkout process. We offer reliable payment methods, detailed guidance, and full protection for your transactions.

Accepted Payment Methods

We currently accept the following payment options:

Payment Method Description Security & Benefits
PayPal A trusted global payment platform allowing you to pay securely using your PayPal balance, linked bank account, or credit/debit card Buyer protection included; encrypted transactions; fast refunds if eligible.
MasterCard Pay directly using your MasterCard credit or debit card Secure processing through an encrypted payment gateway; no card details are stored on our website

How to Pay with PayPal

  1. Select the product(s) and click Checkout.

  2. Choose PayPal as your payment method.

  3. Log in to your PayPal account.

  4. Confirm payment details, including billing address and shipping address.

  5. Complete the payment – you will receive a confirmation email immediately.

Benefits of using PayPal:

  • Buyer protection for eligible purchases

  • Fast and secure payment processing

  • Ability to track all transactions in your PayPal account

How to Pay with MasterCard

  1. Select your items and go to Checkout.

  2. Choose Credit / Debit Card and enter your MasterCard details.

  3. Fill in billing and shipping information accurately.

  4. Confirm payment – a confirmation email will be sent immediately.

Security Features:

  • An encrypted payment gateway ensures card details are never stored on our servers.

  • Fraud detection tools monitor for unusual or suspicious activity

  • Payment processed securely to guarantee safety

Refund & Money-Back Policy

At OnHoldFile, we value customer trust and satisfaction. Our Refund Policy ensures:

  • 100% refund through PayPal if the product is defective or damaged upon arrival

  • Refunds are processed within 2 business days after approval

  • Return shipping for defective items is covered by us

  • For non-defective returns, shipping costs may be the customer’s responsibility

How to Request a Refund:

  • Contact our support team at support@onholdfile.com

  • Include your order number, reason for return, and photos if applicable

  • Follow the return instructions provided by our team

Security & Privacy Commitment

We take your personal and financial information seriously:

  • All transactions use SSL encryption to protect your data

  • Payment details are never stored on our website

  • Only the necessary information is collected to process orders and provide customer support

  • Compliance with Google Merchant Center ensures that our payment process and product listings are transparent, accurate, and trustworthy

Customer Assurance:

  • Safe checkout experience

  • Secure handling of all sensitive data

  • Clear communication regarding payments, shipping, and refunds

Additional Tips for Safe Shopping

  • Always check for confirmation emails after purchase

  • Use strong passwords for PayPal or credit card accounts

  • Contact support immediately if you notice unauthorized activity

  • Keep receipts and tracking information for reference

Last updated: November 28, 2025